Terms & Conditions

1. These Terms

These Terms & Conditions govern your purchase and use of services from 1Click Systems ("1Click," "we," "us"). By purchasing or using our services you agree to them.

Your order, checkout page, or service agreement ("your order") sets out the specific services, plan level, price and configuration you purchased. Where your order and these Terms differ on the specifics of what you bought, your order controls.

2. Our Services

1Click Systems provides conversion infrastructure and related technology and services for home-service businesses. Our current services are:

Smart Website — a recurring monthly subscription, currently $197/month.
Lead System — a recurring monthly subscription, currently $297/month.
AI Front Desk — a recurring monthly subscription, currently $497/month plus usage.
Add-ons — separately scoped services quoted per engagement. No add-on price is published.

Work outside the scope described in your order requires a separate written agreement before we begin.

3. Plans and Pricing Progression

The plans are cumulative. Each higher plan includes the infrastructure of the plan below it. Lead System is $297/month — not $197 plus $297. AI Front Desk is $497/month plus usage — not the sum of the plans below it.

The services and price stated in your order control what you have purchased. Where this page and your order differ, your order governs.

All fees are in US dollars.

4. Smart Website

Smart Website is a recurring monthly subscription, currently $197/month. Depending on the configured offering it may include a conversion-focused website, hosting and maintenance, lead forms and tracking, a CRM and basic lead pipeline, missed-call text back, and a 3-message SMS lead follow-up sequence.

It is a productized service

Smart Website is a standardized service built on our own structure and templates, customized with your business details. It is not an unlimited custom web-design engagement. Unless your order expressly says otherwise, the base subscription does not include unlimited revisions, unlimited custom pages, custom software development, unlimited design work, full branding projects, SEO campaigns, or unlimited content creation.

What is included, and any limits that apply, are described in your order.

Existing websites

An existing website can be assessed for integration. We do not promise flawless compatibility, and we do not promise a discounted plan because you already have a site. Any such arrangement is set out in your order.

Your material and our systems

You keep ownership of the material you supply — your logo, photos, business information, your own copy, testimonials you provide, and your domain. You are responsible for holding the rights to use anything you give us. Our underlying templates, page structures, system architecture, configurations and code remain ours.

Whether any part of the delivered website transfers to you, and on what terms, is set out in your order.

Domain

If you already own a domain, it stays yours. You will need to give us the access required to point it at your site. If we assist with registering a domain on your behalf, the registration and ownership arrangements are set out in your order.

Hosting

Hosting is provided as part of an active Smart Website subscription, or a higher-level plan that includes it. Continued hosting depends on that subscription remaining active.

5. Lead System

Lead System is a recurring monthly subscription, currently $297/month. It includes everything in Smart Website, plus AI website chat, online booking, extended SMS and email follow-up, pipeline automations, and automated review requests, as configured for your business.

No performance-based billing

No performance guarantee has been finalized for these plans. Billing is a standard recurring monthly subscription. 1Click Systems does not guarantee revenue, jobs, appointments, bookings or response rates, and no part of your fee is contingent on a results threshold.

Follow-up behaviour

Automated follow-up stops when a lead replies, books, or opts out. Message volume, timing and content are configured to your business and can be adjusted on request.

Review requests

Automated review requests are sent to contacts you have an appropriate basis to contact. We do not incentivize, filter, or selectively suppress reviews, and we do not guarantee any rating or review volume.

6. AI Front Desk

AI Front Desk is a recurring monthly subscription, currently $497/month plus usage. It includes everything in Lead System, plus AI phone answering, caller qualification, business FAQ responses, estimate or appointment booking, call summaries, and call recordings where enabled and disclosed.

Usage charges

Usage is billed in addition to the monthly fee. SMS, phone, email and AI consumption allowances and rates are confirmed with you before activation. We do not publish invented allowances or rates.

AI disclosure

Calls and chats may be handled by an automated system. It does not claim to be a human being. It uses your approved business information, service area, hours, qualification rules and connected calendar, and hands off questions outside that scope.

Not an emergency service

AI Front Desk is not an emergency dispatch or answering service. You define what counts as urgent and the escalation rules the system follows. Do not rely on it for emergencies, life-safety situations, or any matter requiring guaranteed human response.

Call recording

Where call recording is enabled, it is disclosed. Recording and consent requirements vary by state and are your responsibility to confirm for the jurisdictions you operate in.

Phone numbers and carriers

In most cases your existing number can be kept. Call handling may require forwarding or a supported integration; we confirm number compatibility before activation. Carrier and messaging-platform approval timelines are outside our control.

7. Add-Ons

Add-ons are separately scoped services quoted per engagement. No add-on price is published, and no add-on is included in a plan unless your order says so.

Local SEO — Google Business Profile and local search work within an agreed scope. No guaranteed rankings, and no broad “full SEO” commitment.
Database Reactivation — a scoped SMS/email campaign to eligible past leads or customers, with list review and response tracking. No cold outreach to contacts you have no basis to contact, and no promised booking counts.
Advanced Reputation Management — monitoring, reporting and workflows beyond the automated review requests already included in Lead System and AI Front Desk. You are not charged again for a feature already included in your plan.
Custom Automations — workflows or integrations beyond standard package scope.
Additional Locations — extra locations, numbers or routing configured to your needs.

For Database Reactivation you remain responsible for the contact list you provide: where the contacts came from, whether you have an appropriate basis to contact them, and who must be excluded.

8. Payment and Billing

Our services are recurring monthly subscriptions unless your order says otherwise. You authorize us to charge your payment method on the schedule stated in your order, including any usage charges that apply to your plan.

If a payment fails, we will attempt collection twice over seven days before suspending service.

9. Refunds

See our Refund Policy.

10. Cancellation

You may cancel a monthly subscription at any time by emailing [email protected]. Cancellation takes effect at the end of your current billing period. We do not issue partial-month refunds on a monthly subscription.

After cancellation, active management, support and maintenance of the cancelled service end at the close of the final paid period.

Your customer data — contacts, conversation history and business-specific content held in your CRM — remains yours.

What happens to a Capture website, its hosting and any associated domain after cancellation is set out in your order.

11. Your Responsibilities

You agree to:

Provide accurate business information, service details, service areas, hours and contact information.
Provide the access we need to deliver the service — for example your business phone number, CRM, domain or DNS, Google Business Profile, or calendar, as applicable to what you bought.
Supply logos, photos, testimonials and other content that you have the right to use.
Review and approve business rules, routing and messaging where your service requires it.
Respond to onboarding questions within a reasonable time. Delays caused by missing information or access may delay delivery, and are not grounds for a refund or service credit.
Ensure you hold appropriate rights to any contact lists used in follow-up or reactivation.
Comply with all laws that apply to your business, including CAN-SPAM, the TCPA, and state-level messaging regulations.

12. Messaging, Carriers and Third Parties

Parts of our services depend on third parties — for example CRM platforms, telecommunications and messaging carriers, hosting providers, domain registrars, calendar systems, AI providers and payment processors.

Text-message functionality requires carrier and messaging-platform registration and approval. That approval is granted by third parties, not by us. We will prepare and submit what is required, but we do not control whether or when approval is granted, and we do not guarantee approval timelines.

Service availability may be affected by third-party outages, changes or decisions outside our control.

13. Intellectual Property

Our system architecture, templates, page structures, workflow configurations, automation blueprints and code are proprietary to 1Click Systems. You receive the benefit of these as a service. Except as your order expressly states, you do not receive ownership of them.

Material you supply remains yours. All data in your CRM — customer contacts, conversation history and business-specific content — is yours. We will not use your customer data for any purpose beyond delivering your services.

14. Results Disclaimer

We build and maintain systems intended to improve lead response speed and follow-up consistency. We do not guarantee revenue, profit, jobs, sales, appointments, conversion rates, response rates, or any particular return on investment.

A recovered lead is an opportunity, not a sale. Whether any opportunity becomes work depends on factors outside our control, including your pricing, availability, sales process, service quality, follow-up, market and customer demand.

Any estimates or figures shown on our website, including in the Lead Leak Report, are illustrative and based on assumptions and on information you provide. They are not predictions, measurements of your business, or promises of earnings.

The only performance condition we offer is the one described in section 5, and it concerns qualifying recovered leads only.

15. Limitation of Liability

To the maximum extent permitted by law, 1Click Systems will not be liable for any indirect, incidental, consequential or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or the services will not exceed the total fees paid by you to us in the three months prior to the claim.

16. Governing Law

Any disputes that cannot be resolved informally will be settled through binding arbitration, except for claims that qualify for small claims court.

17. Changes to These Terms

We may update these Terms. We will notify active customers by email at least 14 days before material changes take effect. Continued use of the services after that date constitutes acceptance of the updated Terms.

18. Questions

Email [email protected] — we respond within 2 business days.